FAQ

Have a Question? Check our FAQ's first! =]

Shipping FAQ Order FAQ
What Shipping Service Do You Use?
We use a shipping service called UPS Mail Innovations. With this service UPS handles your package until USPS ( or your country's postal service ) performs the final delivery. To view your tracking please visit http://www.ups-mi.com
Why Doesn't My Tracking Number Work?
Domestic Orders: Please allow UPS up to 24 to 48 hours to update their tracking system

International Orders: Because we use USPS as our shipping service you are provided with the international customs number. With this number you can confirm with USPS that your item has been shipped. Because USPS hands over the package to your local delivery service, exact tracking is not available at this time.

How Much Does Shipping Cost?

- USA First Class Shipping is $2.99
- USA Priority Mail Shipping is $9.99
- International Shipping is $9.97
- International Priority Shipping is $19.99
*We do running shipping specials often so be on the lookout!
Can I have my shipment come in faster?
Your package will be shipped out with the service you have chosen while you went through the checkout process. We are unable to speed up transit times after the package has been shipped.
Can you update my address after it has been shipped?
At this time we cannot change an address while the package is in transit. Please make sure you're shipping information is correct at the time of checkout.
My International Package has not arrived yet.
Some of our international customers have seen transit times of up to 3-4 weeks while choosing first class as their shipping option. However , you may receive the item before this time. If it has been 4 weeks since your order has shipped and you have not received your package please let us know immediately.

 

Order FAQ

I received only one of each plug...
Some of our items are sold individually while others are sold in pairs. For example,

http://www.bodyjewelrysource.com/acrylic-uv-ear-plugs-with-double-o-rings.html

States the following: " These plugs are sold Individually. For a pair insert "2" as your qty. "

Why are items sold individually? We sell our items individually for our customers who need to buy a replacement or for our customers that have one or an odd number of holes stretched.

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